t.BA.WI.SEG1.15HS (Service Engineering 1) 
Module: Service Engineering 1
This information was generated on: 05 May 2024
No.
t.BA.WI.SEG1.15HS
Title
Service Engineering 1
Organised by
T InIT
Credits
4

Description

Version: 3.0 start 01 February 2018

Module coordinator:

 Hans-Peter Hutter, huhp

Learning objectives:
Objectives Competences Taxonomy level
You know the most important aspects of services: What is a good service, which role does the customer play and what role does the technology play? F K1, K2
You know, how innovative services are systematically developed in collaboration with the customer F,M K1-K5
You are able to analyse, design, and model services and document the results in a standardised form. F,M K1-K5
You know, how services can be deployed on existing or newly developed service infrastructures. F,M K1-K3

Module contents: 

Service (4 Wks)
- What is a Service?
- Economic relevance
- Co-creation by provider and customer
- Service systems
- Value creation
Service Engineering process models (2Wks)
- Iterative, customer-centered
Customer analysis & service innovation (2 Wks)
- Customer, stakeholder, personas, context
- Different kinds of service innovation
- How to find service innovation opportunities
Service design (2 Wks)
- Developing innovative service concepts
- Documenting service concepts, business & customer processes
- Prototyping and evaluation of service concepts
Economic aspects (4 Wks)
- Business models for services
- Cost analysis (fixed, process), income analysis
- Analysis of cost/income structures of a service

Literature:

 Slides

Supplementary literature:

  

Prerequisites:

  

Teaching language:

 English

Module structure:
Form of instruction: Number of lessons per week:
Lecture: 2
Labs: 2
Block course:  

Exams:

 The regulation on graded class assignments is binding. However, it may be waived if a formal, written request is made by the lecturer in the first week of the semester.
Designation Type Form Scope Grade Weighting
Grade assignments during teaching semester Exercise Paper   Yes ca. 15%
End-of-semester exam Exam Paper 90 min. Yes ca. 85%

Remarks:

  

Note

Course: Service Engineering 1 - Vorlesung
No.
t.BA.WI.SEG1.15HS.V
Title
Service Engineering 1 - Vorlesung

Note

  • No module description is available in the system for the cut-off date of 05 May 2024.