n.BA.FM.SSK.11HS (Social and personal competence) 
Module: Social and personal competence
This information was generated on: 05 May 2024
No.
n.BA.FM.SSK.11HS
Title
Social and personal competence
Managed by
Miriam Schirmer
Credits
6

Description

Version: 2.0 start 01 August 2012
Study programme Facility Management
Courses/Weighting
Course Code Course title Weighting
n.BA.FM.KSÖA.11HS.V On-the-job communication and presentation skills 34%
n.BA.FM.Kops.11HS.V Communication psychology 33%
n.BA.FM.GLPsy.11HS.V Basics of psychology 33%
     
     
     
Status Compulsory module
*Type C Core course/module
Regulations applicable RPO, 29 January 2008, School of Life Sciences and Facility Management Academic Regulations, 15 Dec. 2009, Annex for the Bachelor of Facility Management degree programme, 22 June 2010
Entrance requirements -
Follow-up modules
  • Culture, society, language
  • On-the-job training
  • Language and leadership skills
Comments -
Telephone +41 58 934 50 00
Email miriam.schirmer@zhaw.ch

*Type:
C Core course/module
R Related course/module
M Minor course/module

 
Course: Basics of psychology
No.
n.BA.FM.GLPsy.11HS.V
Title
Basics of psychology
Managed by
Werner Merkle

Description

Version: 2.0 start 01 August 2012
Status Compulsory Course
*Type C Core course/module
Regulations applicable RPO, 29 January 2008, School of Life Sciences and Facility Management Academic Regulations, 15 Dec. 2009, Annex for the Bachelor of Facility Management degree programme, 22 June 2010
Total workload in lessons
Semester 1. Semester
Lectures 28
Coached selfstudy -
Autonomous selfstudy 32
Total workload 60
Lecturer(s),
Speaker(s),
Associate(s)		 Prof. Dr. Dr. Werner Merkle
 
Learning outcomes and competencies Students are in a position to
  • keep basic aspects of the psychological system separate from each other.
  • understand and reflect on psychological processes such as perception, thinking, feeling and behaviour.
  • observe current events from a psychological perspective.
  • draw conclusions from the content of the course for their personal and professional lives and thereby
  • increase their personal competence.
Course content
  • Psychology as a science
  • Theoretical ways of thinking and perceiving particular to psychology
  • Perception
  • Thinking
  • Behaviour
  • Emotion
  • Psychology of personality
Language of instruction German
Expected attendance -
Assessment Written module exam

If 5 or fewer students take part in a repeat exam, the test can be modified at the request of the lecturers: ie, instead of a written, an oral examination will be held. This requires the written consent of the students. (Please notify the altered examination form to pruefungsadmin.lsfm@zhaw.ch; form can be obtained from the Admissions Office.)
 
Bibliography Script
Entrance requirements -
Follow-up courses Leadership skills
Comments -
Telephone +41 (0)58 934 58 14            
Email werner.merkle@zhaw.ch

*Type:
C Core course/module
R Related course/module
M Minor course/module
Course: Communication psychology
No.
n.BA.FM.Kops.11HS.V
Title
Communication psychology
Managed by
Miriam Schirmer

Description

Version: 2.0 start 01 August 2012
Status Compulsory Course
*Type C Core course/module
Regulations applicable RPO, 29 January 2008, School of Life Sciences and Facility Management Academic Regulations, 15 Dec. 2009, Annex for the Bachelor of Facility Management degree programme, 22 June 2010
Total workload in lessons
Semester 1. Semester
Lectures 28
Coached selfstudy 10
Autonomous selfstudy 22
Total workload 60
Lecturer(s),
Speaker(s),
Associate(s)		 Dr. phil. Miriam Schirmer
Learning outcomes and competencies
  • Students further develop their ability to communicate on the basis of insights from communication psychology and integrate the dimensions of humane and efficient communication into their own experience.
  • On the level of personal competences they consciously reflect on and design their own conversational behaviour, refine their perception of their partner in discussion situations and train their ability to discuss and argue about selected topics.
  • On the level of professional competence they acquire basic communication theory, are familiar with the main communication models, are aware of cognitive psychological phenomena in communication processes, and know the procedures used in selected business discussion situations.
  • On the level of methodological competence they are skilled in the analysis of discussion processes based on various communication models and consciously shape the roles in business discussion situations using their grasp of communication theory.
  • On the level of social competence they further develop their active listening and constructive feedback skills, reflect on the connection between a higher degree of communicative competence with the team and the ability to deal with criticism and conflict, and apply these skills in discussions, cooperative situations and presentations.
Course content
  • Communication and social competence
  • Recognising and shaping one's own discussion behaviour
  • Positive regard, committed activity, non-dirigisme, genuineness, self-esteem and active listening as features of skilled spoken communication
  • 10 dimensions of humane and efficient communication according to Kramis
  • Cognitive psychological phenomena in communication processes, self image and how one is perceived by others
  • Linear communication model according to Schannon & Weaver
  • Systemic communication model according to Watzlawick
  • Communication square according to Schulz von Thun
  • Transactional analysis communication model according to Berne
  • Analysis of communicative situations, misunderstandings
  • Rules for constructive feedback
  • Theme-centred interaction according to Cohn, TCI rules
  • Communication and conflict, cooperative conflict resolution
  • Selected business communication situations
Language of instruction German
Expected attendance The goals of the communication course include training students’ own speaking skills, particularly discussion, presenting arguments, observation of communication-related modes of behaviour in oneself and others, and practice in presenting and summarising various topics. For this reason the course is structured as a seminar with room for interaction.
Assessment Written module exam

If 5 or fewer students take part in a repeat exam, the test can be modified at the request of the lecturers: ie, instead of a written, an oral examination will be held. This requires the written consent of the students. (Please notify the altered examination form to pruefungsadmin.lsfm@zhaw.ch; form can be obtained from the Admissions Office.)
 
Bibliography Compulsory reading:
  • Script, handouts from the lecturers
  • Weisbach, Chr.-R. und Sonne-Neubacher, P. (2008): Professionelle Gesprächsführung. Ein praxisnahes Lese- und Übungsbuch (7. Aufl.). Munich: dtv.
  • Kramis, J. (2007): Humane und effiziente Kommunikation. (copies will be provided)
Entrance requirements -
Follow-up courses
  • Teaching and communication skills
  • Leadership skills
Comments -
Telephone +41 (0)58 934 50 00   
Email miriam.schirmer@zhaw.ch

*Type:
C Core course/module
R Related course/module
M Minor course/module
Course: On-the-job communication and presentation skills
No.
n.BA.FM.KSÖA.11HS.V
Title
On-the-job communication and presentation skills
Managed by
Stephan Küng

Description

Version: 3.0 start 01 August 2013
Status Compulsory Course
*Type C Core course/module
Regulations applicable RPO, 29 January 2008, School of Life Sciences and Facility Management Academic Regulations, 15 Dec. 2009, Annex for the Bachelor of Facility Management degree programme, 22 June 2010
Total workload in lessons
Semester 1. Semester
Lectures 28
Coached selfstudy 16
Autonomous selfstudy 16
Total workload 60
Lecturer(s),
Speaker(s),
Associate(s)		 Stephan Küng
und weitere
Learning outcomes and competencies Main topics:

Culture and communication in organisations

Learning objectives:
  • Students are familiar with the features of culture and know what makes up a good communication culture in an organisation.
  • They know various forms of spoken and written communication in organisations and can use them.
  • Students can create correct text types for office communication.
  • They know the requirements for a "good" meeting and can apply them in exercises.
Presenting

Learning objectives:
  • Students know the significance, the basic principles and the techniques and forms of presentation.
  • They can transfer these essentials to their own presentations and apply them.
  • They can use presentation criteria themselves and give their fellow students feedback.
Course content Introduction to the semester
Company communication / culture
  • Culture
  • Intercultural communication
  • Organisational culture
Office communication: spoken
  • Rituals
  • Informal communication
Office communication: written
  • Correspondence
  • Expressing oneself understandably 
Presenting
  • Preparation, execution, reworking of a presentation
Language of instruction German
Expected attendance -
Assessment Written module exam

If 5 or fewer students take part in a repeat exam, the test can be modified at the request of the lecturers: ie, instead of a written, an oral examination will be held. This requires the written consent of the students. (Please notify the altered examination form to pruefungsadmin.lsfm@zhaw.ch; form can be obtained from the Admissions Office.)
 
Bibliography Lesson script
Entrance requirements -
Follow-up courses
  • On-the-job training: Teaching and communication skills
  • Culture, society, language
  • Leadership skills
Comments Participation in the introduction week (or fulfilment of alternative assignments).
Telephone +41 (0)58 934 56 05   
Email stephan.kueng@zhaw.ch

*Type:
C Core course/module
R Related course/module
M Minor course/module

Note